407 E 2nd Ave Ste 250 Spokane WA 99202 | (509) 315-9776

Careers and Internships

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Careers

Application Instructions:

Please compile the following documents and submit via email to ATTN: Dr. Becky Rudd @ opportunities@centerforsolace.com

  • Upload a cover letter which details how your experience pertains to the minimum and preferred position criteria
  • A resume
  • 3 References

Clinical and Administrative Positions

Company Overview

We provide mental and behavioral health services to children through adults from a relational frame combined with various Evidence-Based Practices. Our group therapy practice has 13 full time therapists and two part-time therapists who are enthusiastic and passionate about bringing about change in those they work with. We employ a full administrative support staff who love what they do and love the clients we serve. We are looking for a billing and coding specialist who is organized, efficient, friend and wants to be apart of a team that truly cares about the Mission and Vision.

Summary/Objective

The Billing Support Specialist II is responsible for routine daily medical billing, applying patient and insurance payments, checking patient benefits and alerting patient of OOE, assessing no-show/late cancellation fees and accompanied documentation and sending monthly patient statements.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Daily insurance billing and patient collections, including no-show and late fees
  • Prepare, review, and transmit claims using billing software, including electronic and paper claims processing
  • Follow-up with payers, patients, and other appropriate parties to collect open billing in a timely manner.
  • Call insurance companies regarding any discrepancy in payments if necessary
  • Check eligibility and benefits verification
  • Review patient bills for accuracy and completeness, and obtain any missing information
  • Post all insurance and patient payments and denials on a daily basis via incoming mail and by pulling EFT’s online through EMR
  • Follow-up on unpaid claims within standard billing cycle timeframe
  • Check each insurance payment for accuracy and compliance with contract discount
  • Identify and bill for secondary or tertiary insurances
  • Review accounts for insurance of patient follow-ups
  • Researching and appealing denied claims
  • Answering patient inquiries pertaining to accounts
  • Comply with HIPAA guidelines
  • Navigate various health insurance plan websites
  • Prepare and send out patient invoices
  • Review and log correspondence regarding pending/denied claims
  • Participate in accounts receivables management
  • Identify and report to management payer issues
  • Appeal rejected claims
  • Set up patient payment plans and work collection accounts
  • Call insurance companies regarding any discrepancy in payments if necessary
  • Follow-up on unpaid claims within standard and second billing cycle timeframes
  • Identify and bill for secondary insurances
  • Researching and appealing denied claims
  • Participate in accounts receivables management

Competencies

  • Knowledge of insurance guidelines including HMO/PPO and other payer requirements and systems
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite or related software.
  • Basic understanding of collection practices and laws.
  • Familiar with CPT and ICD-10 coding
  • Customer service and effective communication skills for interacting with patients and insurance companies regarding medical claims and payment
  • Ability to act with discretion, tact, and professionalism in all situations.
  • Extreme attention to detail.
  • Problem-solving skills to research and resolve discrepancies, denials, appeals, collections

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 10 pounds.

Position Type/Expected Hours of Work

Expected to work 40 hours per week. Monday through Friday

Required Education and Experience

  • High school diploma or equivalent required
  • 1 year of billing and coding experience in medical practice

Preferred Education and Experience

  • Five years of related experience
  • Associates degree
  • Certificate in Billing and Coding

Additional Eligibility Qualifications

  • Excellent people skills, with an ability to partner with a dynamic team.
  • Possess personal qualities of integrity, credibility, and commitment to the Center’s mission.

AAP/EEO

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Must be fully vaccinated by October 18th

Pay and Benefit

$17.00 – $23.00 per hour

Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee assistance program, Flexible spending account, Health insurance, Life insurance, Paid time off, Vision insurance

Job Description

Summary/Objective

A Client Support Specialist I provide superior customer service to clients both in-person and over the phone. Maintains front desk through routine clerical, secretarial and administrative work in answering phones, greeting clients, providing client assistance and record-keeping.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Develop professional relationship with clients (first name basis)

2. Provide front desk coverage as assigned

3. Answer phones and emails throughout the day

4. Conduct new client intakes and make assignments

5. Comply with HIPPA guidelines

6. Conduct client intakes via phone screenings and assign a therapist

7. Collect client co-payments, settle accounts, use electronic payment device

8. Check in and out clients

9. Schedule appointments

10. Attend weekly staff meeting

11. Backfill open or cancelled appointments, maintain back fill list daily

12. Accept client payment

13. Maintain communication logs based on client contact

14. Provide administrative support to therapists

15. Reschedule clients as assigned

16. Other tasks as assigned

Competencies

  • Customer/Client Focus.
  • Decision Making.
  • Project Management.
  • Communication Proficiency.
  • Teamwork Orientation.
  • Collaboration Skills.
  • Time Management

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position Monday – Friday from 9am to 6pm.

No travel is expected for this position.

Required Education and Experience

Graduation from high school or GED equivalent with specialized course work in general office practices such as typing, filing, accounting and bookkeeping.

Preferred Education and Experience

1. Bachelors degree in Health Psychology, Psychology, Social Work or other related field.

2. 1 years of customer service experience

3. Mental health or medical practice experience

Additional Eligibility Qualifications

1. Must be able to pass a criminal background check

AAP/EEO

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $13.50 – $20.00 per hour

Our Mission & Vision:

We seek out therapists who are passionate about learning and growing in a professional manner. We strive to be the premier provider of mental and behavioral health services in the Spokane area. To that end, our therapists are given a $1200 year stipend to spend on education, professional consultation and certification fees. We provide quality professional consultation in a variety of formats at no cost to the therapist. With the unwavering support of our colleagues and staff, a therapists is sure to never isolated or alone. Therapist promotion is based on client retention, low client turnover and evidence-based practice certifications. Since we hire for the person, not the position, there are an endless number benefits and opportunities that become available with promotion. This might include anything from professional workshops, spearheading new programs and locations, or even serving as Clinical Director!

Practice Foundation:

Our practice’s goal is to create all the benefits of private practice and provide all the benefits of agency employment.

  • Our therapists have flexible schedules during the hours of Monday to Friday from 8 to 6pm. No weekends or late evenings are required. We are fortunate that our reputation and reliable referral sources keeps our therapist full.
  • We highly encourage and support therapists’ choosing their ideal case types and population. We strongly believe that when the therapist is successful and happy, the client is successful, and when the client is successful, our group practice is successful. We are against a one-size-fits-all approach to supporting your caseload.
  • Therapists are required to bill 27 hours per week so after the initial 6 month mentorship period Therapists can be as creative as they would like to meet their billed hour metrics.
  • Typical overhead of Private Practice with support staff is around 35-45%. Our group practice combines the collective overhead to afford a wonderful location, beautifully decorated offices, professional location with ample parking for clients, and an amazing support staff.

Agency practice provides a level of emotional, financial and physical security that is not available with private practice.

  • We offer excellent medical, dental, vision insurance with 75% of the premium covered by the employer.
  • Therapists receive a $1200 stipend per year for education, consultation or certification
  • We offer a retirement plan and match an employee’s compensation up to 3%.
  • Additionally, we offer a complementary life insurance policy and individual malpractice insurance.
  • To support a work-life balance, we offer 3-4 weeks of PTO per year and 8 paid holidays. Our number one goal as a group practice is to eventually increase our available PTO and provide separate sick and education leave.
  • Our Client Support Specialists will ensure you have less than a 3% unfilled appointment rate.
  • We have a full administrative and billing staff who are here to work for you and have the uncomfortable scheduling or financial conversations that private practice folks must have with clients.
  • Lastly, unlike private practice where you get paid when the insurance company decides to pay you (a feast and famine approach), we are able to pay our therapists for hours billed every 2 weeks. Claim denials or claw backs are not put on the therapist.
  • We charge and collect late cancel or no-show fees from clients so you get paid for those hours when collected.
  • We have built one of the most supportive, caring, compassionate, fun and lively group practice that has truly become a family.

Requirements

We hire for the person, not the position. If you love learning, are dedicated to providing good quality therapy, love being a therapist and seeing people grow and change, and want to have the unwavering support of a team, we are the place for you!

Minimum Education and Experience Requirements:

  • Masters or doctoral degree in Mental Health Counseling, Social Work, Marriage and Family Therapy, Psychology or a related field
  • Licensed in one of the above fields in the state of Washington. We will seriously consider Associates who embody our mission and vision. 
  • Grounded in a guiding theoretical orientation

Preferred Education and Experience Qualifications:

  • Additional training and/or certification in evidence-based practice or intent to pursue additional training in a specific areas

Additional Eligibility Qualifications

  • Must be able to pass a background check.
  • Must be able to function independently and have flexibility, personal integrity and the ability to work effectively with clients, staff and support agencies.
  • Must be able to relate to and work with ill, disabled, elderly, emotionally upset and at times hostile people within the Center.
  • Must possess the ability to make independent decisions when circumstances warrant such action.
  • Hold an unencumbered license (either full or associate level)

Application

Please send your resume and a cover letter via email or address.

Attn: Dr. Becky Rudd
407 E 2nd Ave Suite 250
Spokane WA 99202.

Please ensure your cover letter addresses the following:

  • Your guiding theoretical orientation and approach to working with clients
  • Certifications or training you have pursued or plan to pursue.
  • Evidence-based practices you use in your work or would like to get more training

Job Types: Full-time, Part-time

Pay: $63,000.00 – $77,220.00 per year

Internships

We are excited to offer a unique and rewarding graduate internship experience here at Center for Solace. Our therapists are passionate about their specialty or population areas and have received advanced training and supervision to ensure they deliver the highest quality care. We are excited to share this passion, knowledge, and experience with therapists-in-training. Consequently, we believe the fresh perspective and inquisitive minds of new therapists provide opportunities for even our most seasoned therapists to see things through a fresh perspective.

PRACTICUM:

  • Practicum hours will consist of a slow build to approximately 4-5 clients, or 10 hours per week on site
  • Learn Electronic Medical Records system and client charting
  • Will complete various required trainings on HIPAA, Suicide Assessment, Telehealth Ethics etc.
  • Provide psychotherapy services to children, adolescents or adults
  • Initial intake and diagnostic assessments with clients will be done alongside a supervisor
  • Develop a unique treatment plan for each client
  • Client sessions will be video recorded and periodically reviewed with site supervisor
  • Will observe group therapy
  • Will attend weekly Site Supervision and Group Supervision
  • Other tasks as assigned to support learning

INTERNSHIP:

  • Internship will consist of approximately 10-12 clients per week, or 20 hours on site
  • Will conduct intake assessments with or without site supervisor
  • Client sessions will be video recorded and periodically reviewed with site supervisor
  • Gain proficiency in EMR use, charting client progress, development of treatment plans and thorough intake assessment summary and accurate diagnostic impressions
  • Maintain all documentation within the specified timeframes
  • Provide psychotherapy services to children, adolescents or adults
  • Conduct therapy sessions using different modalities (i.e., telehealth vs. in-person)
  • Develop a unique treatment plan for each client
  • Seek out additional training and supervision in clinical areas pertinent to client care
  • Will attend a formal training in an EBP agreed upon with Site Supervisor and determine best strategy for ongoing consultation of chosen model
  • Will co-lead a therapy group
  • Will attend weekly Site Supervision and Group Supervision
  • Other tasks as assigned to support learning

PREFERRED QUALIFICATIONS:

  • Dedicated to advanced learning in evidence-based practices
  • Excellent verbal, social and written communication skills
  • Emerging guiding theoretical orientation
  • Proficient use of counseling microskills
  • Attend supervision at least once per week
  • Technical skills: excel, word, EMR, telehealth

COMPENSATION AND BENEFITS PACKAGE

  • This is an internship position and does not qualify for compensation
  • This position qualifies for an education stipend

ADDITIONAL ELIGIBILITY QUALIFICATIONS:

  • Have not been a client, or a member of your immediate family was not a client, at the Center for Solace for at least one year as of the placement interview
  • Must be able to see clients during designated times coordinated with both office space and site supervision is available
  • Must be able to pass a background check.
  • Must be able to function independently and have flexibility, personal integrity and the ability to work effectively with clients, staff and support agencies.
  • Must be able to relate to and work with ill, disabled, elderly, emotionally upset and at times hostile people within the Center.

APPLICATION PROCESS

Please send resume and cover letter to opportunities@centerforsolace.com ATTN: Dr. Becky Rudd

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

An undergraduate intern is an individual who is currently enrolled at a university and pursuing a degree in psychology, social work, or related field. The experience at CFS is meant to fulfill academic requirements. The intern reports to the Office Manager and Clinical Director.

QUALIFICATIONS:

  • Enrolled in an undergraduate program in the social sciences.
  • Experience is under the direction of a university supervisor
  • Interest in working with the clinical mental health population through the pursuit of a master or doctoral degree.
  • Experience in customer service a plus
  • Excellent verbal, social and written communication skills
  • Empathy and basic microskills
  • Self-starter
  • Technical skills: excel, word, EMR

RESPONSIBILITIES:

  • Complete initial phone intake screening for new clients and assign to appropriate therapist
  • Set up new client charts and ensure all required documentation is obtained.
  • Support Clinical Director with clinical chart audits
  • Assist in coordinating professional continuing education events and maintain CEUs
  • Attend weekly admin and clinical meetings
  • Do other tasks as assigned