Begin Your Forever Job
Careers
Application Instructions:
Please compile the following documents and submit via email to ATTN: Dr. Becky Rudd @ opportunities@centerforsolace.com
- Upload a cover letter which details how your experience pertains to the minimum and preferred position criteria
- A resume
- 3 References
Internships
A graduate intern is an individual who is currently enrolled at a university and pursuing a graduate degree in psychology, social work, or related field. The experience at CFS is meant to fulfill academic requirements. The intern reports to the Clinical Director.
Graduate interns will see clients on a pro-bono or sliding fee scale basis. No insurance companies are billed for services provided by graduate interns. Interns must be able to work all day on Mondays and half-days on Fridays. Early morning or afternoon/early evening availability Tuesday through Thursday.
QUALIFICATIONS:
- Enrolled in a graduate internship program in the social sciences.
- Experience is under the direction of a university supervisor
- Dedicated to advanced learning in evidence-based practices
- Excellent verbal, social and written communication skills
- Emerging guiding theoretical orientation
- Proficient use of counseling microskills
- Be available all day Mondays and half-day Fridays and either early morning or late-afternoon/early evenings Tuesday through Thursday
- Attend supervision at least once per week
- Technical skills: excel, word, EMR, telehealth
RESPONSIBILITIES:
- Conduct and complete initial intake assessments along with Clinical Director, or experienced therapist, and provide diagnosis
- Develop a unique treatment plan
- Write progress notes within 24 hours of service provided
- Maintain all documentation within the specified timeframes
- Provide psychotherapy services to children, adolescents or adults
- Co-lead or lead group therapy
- Conduct therapy sessions via telehealth
- Identify and pursue advanced training in an evidence-based practice
- Attend weekly admin and clinical meetings as school schedule allows
- Do other tasks as assigned
COMPENSATION AND BENEFITS PACKAGE
- This is an internship position and does not qualify for compensation
- This position qualifies for an education stipend
APPLICATION PROCESS
Please send resume and cover letter to opportunities@centerforsolace.com ATTN: Dr. Becky Rudd
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
An undergraduate intern is an individual who is currently enrolled at a university and pursuing a degree in psychology, social work, or related field. The experience at CFS is meant to fulfill academic requirements. The intern reports to the Office Manager and Clinical Director.
QUALIFICATIONS:
- Enrolled in an undergraduate program in the social sciences.
- Experience is under the direction of a university supervisor
- Interest in working with the clinical mental health population through the pursuit of a master or doctoral degree.
- Experience in customer service a plus
- Excellent verbal, social and written communication skills
- Empathy and basic microskills
- Self-starter
- Technical skills: excel, word, EMR
RESPONSIBILITIES:
- Complete initial phone intake screening for new clients and assign to appropriate therapist
- Set up new client charts and ensure all required documentation is obtained.
- Support Clinical Director with clinical chart audits
- Assist in coordinating professional continuing education events and maintain CEUs
- Attend weekly admin and clinical meetings
- Do other tasks as assigned
Job Description
Summary/Objective
A Client Support Specialist I provide superior customer service to clients both in-person and over the phone. Maintains front desk through routine clerical, secretarial and administrative work in answering phones, greeting clients, providing client assistance and record-keeping.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Develop professional relationship with clients (first name basis)
2. Provide front desk coverage as assigned
3. Answer phones and emails throughout the day
4. Conduct new client intakes and make assignments
5. Comply with HIPPA guidelines
6. Conduct client intakes via phone screenings and assign a therapist
7. Collect client co-payments, settle accounts, use electronic payment device
8. Check in and out clients
9. Schedule appointments
10. Attend weekly staff meeting
11. Backfill open or cancelled appointments, maintain back fill list daily
12. Accept client payment
13. Maintain communication logs based on client contact
14. Provide administrative support to therapists
15. Reschedule clients as assigned
16. Other tasks as assigned
Competencies
- Customer/Client Focus.
- Decision Making.
- Project Management.
- Communication Proficiency.
- Teamwork Orientation.
- Collaboration Skills.
- Time Management
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full-time position Monday – Friday from 9am to 6pm.
No travel is expected for this position.
Required Education and Experience
Graduation from high school or GED equivalent with specialized course work in general office practices such as typing, filing, accounting and bookkeeping.
Preferred Education and Experience
1. Bachelors degree in Health Psychology, Psychology, Social Work or other related field.
2. 1 years of customer service experience
3. Mental health or medical practice experience
Additional Eligibility Qualifications
1. Must be able to pass a criminal background check
AAP/EEO
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $13.50 – $20.00 per hour
Our Mission & Vision:
We seek out therapists who are passionate about learning and growing in a professional manner. We strive to be the premier provider of mental and behavioral health services in the Spokane area. To that end, our therapists are given a $1200 year stipend to spend on education, professional consultation and certification fees. We provide quality professional consultation in a variety of formats at no cost to the therapist. With the unwavering support of our colleagues and staff, a therapists is sure to never isolated or alone. Therapist promotion is based on client retention, low client turnover and evidence-based practice certifications. Since we hire for the person, not the position, there are an endless number benefits and opportunities that become available with promotion. This might include anything from professional workshops, spearheading new programs and locations, or even serving as Clinical Director!
Practice Foundation:
Our practice’s goal is to create all the benefits of private practice and provide all the benefits of agency employment.
- Our therapists have flexible schedules during the hours of Monday to Friday from 8 to 6pm. No weekends or late evenings are required. We are fortunate that our reputation and reliable referral sources keeps our therapist full.
- We highly encourage and support therapists’ choosing their ideal case types and population. We strongly believe that when the therapist is successful and happy, the client is successful, and when the client is successful, our group practice is successful. We are against a one-size-fits-all approach to supporting your caseload.
- Therapists are required to bill 27 hours per week so after the initial 6 month mentorship period Therapists can be as creative as they would like to meet their billed hour metrics.
- Typical overhead of Private Practice with support staff is around 35-45%. Our group practice combines the collective overhead to afford a wonderful location, beautifully decorated offices, professional location with ample parking for clients, and an amazing support staff.
Agency practice provides a level of emotional, financial and physical security that is not available with private practice.
- We offer excellent medical, dental, vision insurance with 75% of the premium covered by the employer.
- Therapists receive a $1200 stipend per year for education, consultation or certification
- We offer a retirement plan and match an employee’s compensation up to 3%.
- Additionally, we offer a complementary life insurance policy and individual malpractice insurance.
- To support a work-life balance, we offer 3-4 weeks of PTO per year and 8 paid holidays. Our number one goal as a group practice is to eventually increase our available PTO and provide separate sick and education leave.
- Our Client Support Specialists will ensure you have less than a 3% unfilled appointment rate.
- We have a full administrative and billing staff who are here to work for you and have the uncomfortable scheduling or financial conversations that private practice folks must have with clients.
- Lastly, unlike private practice where you get paid when the insurance company decides to pay you (a feast and famine approach), we are able to pay our therapists for hours billed every 2 weeks. Claim denials or claw backs are not put on the therapist.
- We charge and collect late cancel or no-show fees from clients so you get paid for those hours when collected.
- We have built one of the most supportive, caring, compassionate, fun and lively group practice that has truly become a family.
Requirements
We hire for the person, not the position. If you love learning, are dedicated to providing good quality therapy, love being a therapist and seeing people grow and change, and want to have the unwavering support of a team, we are the place for you!
Minimum Education and Experience Requirements:
- Masters or doctoral degree in Mental Health Counseling, Social Work, Marriage and Family Therapy, Psychology or a related field
- Licensed in one of the above fields in the state of Washington. We will seriously consider Associates who embody our mission and vision.
- Grounded in a guiding theoretical orientation
Preferred Education and Experience Qualifications:
- Additional training and/or certification in evidence-based practice or intent to pursue additional training in a specific areas
Additional Eligibility Qualifications
- Must be able to pass a background check.
- Must be able to function independently and have flexibility, personal integrity and the ability to work effectively with clients, staff and support agencies.
- Must be able to relate to and work with ill, disabled, elderly, emotionally upset and at times hostile people within the Center.
- Must possess the ability to make independent decisions when circumstances warrant such action.
- Hold an unencumbered license (either full or associate level)
Application
Please send your resume and a cover letter via email or address.
Attn: Dr. Becky Rudd
407 E 2nd Ave Suite 250
Spokane WA 99202.
Please ensure your cover letter addresses the following:
- Your guiding theoretical orientation and approach to working with clients
- Certifications or training you have pursued or plan to pursue.
- Evidence-based practices you use in your work or would like to get more training
Job Types: Full-time, Part-time
Pay: $63,000.00 – $77,220.00 per year