Careers and Internships

Company Overview

We provide mental and behavioral health services to children through adults from a relational frame combined with various Evidence-Based Practices. Our group therapy practice has 13 full time therapists and two part-time therapists who are enthusiastic and passionate about bringing about change in those they work with. We employ a full administrative support staff who love what they do and love the clients we serve. Our workplace culture is centered around our values of: autonomy, transparency, inspire, life balance, family comes first, workplace relationships, appreciation, support and growth. We desire a BSS II who wants to foster these values in our billing department. To learn more about us visit www.centerforsolace.com

We are looking for the perfect person to fill our Billing Support Specialist II position. Our ideal candidate would be someone who has excellent interpersonal and customer service skills, extensive billing and coding experience, is organized and process driven, efficient, friendly and wants to be apart of a team that truly embraces their Mission and Vision.

Summary/Objective

The Billing Support Specialist II, in conjunction with a Billing Support Specialist I, is responsible for routine daily medical billing, applying patient and insurance payments, checking patient benefits and alerting patient of OOE, assessing no-show/late cancellation fees and accompanied documentation and sending monthly patient statements. Furthermore, the BSS II will handle escalated billing questions or problems from clients, will approve and facilitate client payment plans or fee waivers, will be the lead for process improvement and project implementation.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work along side and delegate tasks to BSS I
• Participate and/or lead projects related to process improvement
• Manage escalated client payment issues and concerns
• Set up patient payment plans and work collection accounts
• Daily insurance billing and patient collections, including no-show and late fees
• Prepare, review, and transmit claims using billing software, including electronic and paper claims processing
• Follow-up with payers, patients, and other appropriate parties to collect open billing in a timely manner.
• Call insurance companies regarding any discrepancy in payments if necessary
• Check eligibility and benefits verification
• Review patient bills for accuracy and completeness, and obtain any missing information
• Post all insurance and patient payments and denials on a daily basis via incoming mail and by pulling EFT’s online through EMR
• Follow-up on unpaid claims within standard billing cycle timeframe
• Check each insurance payment for accuracy and compliance with contract discount
• Identify and bill for secondary or tertiary insurances
• Review accounts for insurance of patient follow-ups
• Researching and appealing denied claims
• Answering patient inquiries pertaining to accounts
• Comply with HIPAA guidelines
• Navigate various health insurance plan websites
• Prepare and send out patient invoices
• Review and log correspondence regarding pending/denied claims
• Participate in accounts receivables management
• Identify and report to management payer issues
• Appeal rejected claims

Competencies

• Excellent customer service and interpersonal skills
• Knowledge of insurance guidelines including HMO/PPO and other payer requirements and systems
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Basic understanding of collection practices and laws.
• Familiar with CPT and ICD-10 coding
• Customer service and effective communication skills for interacting with patients and insurance companies regarding medical claims and payment
• Ability to act with discretion, tact, and professionalism in all situations.
• Extreme attention to detail.
• Problem-solving skills to research and resolve discrepancies, denials, appeals, collections

Supervisory Responsibility

• Interviews prospective employees for the billing department and chooses the best applicant based on skills, knowledge, and abilities required for the job.
• Trains and oversees Billing Support Specialists (BSS) involved in billing functions.
• Directs assigned tasks to BSS and provides assistance as needed.
• Assists with performance evaluations of BSS

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 10 pounds.

Position Type/Expected Hours of Work

Expected to work 40 hours per week. Monday through Friday

Required Education and Experience

• High school diploma or equivalent required
• 4 year of billing and coding experience in medical practice

Preferred Education and Experience

• Five+ years of related experience
• Associates degree
• Certificate in Billing and Coding

Additional Eligibility Qualifications

• Excellent people skills, with an ability to partner with a dynamic team.
• Possess personal qualities of integrity, credibility, and commitment to the Center’s mission.

AAP/EEO

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Must be fully vaccinated by October 18th & be able to pass a criminal background check.

Pay and Benefit

$19.00 – $24 per hour

Benefits:

401(k), 401(k) matching, Dental insurance, Disability insurance, Employee assistance program, Flexible spending account, Health insurance, Life insurance, Paid time off, Vision insurance

Work Location:

• One location

Work Remotely

• No

Job Description

Our Mission & Vision:

We seek out therapists who are passionate about learning and growing in a professional manner. We strive to be the premier provider of mental and behavioral health services in the Spokane area. To that end, our therapists are given a $1200 year stipend to spend on education, professional consultation and certification fees. We provide quality professional consultation in a variety of formats at no cost to the therapist. With the unwavering support of our colleagues and staff, a therapists is sure to never isolated or alone. Therapist promotion is based on client retention, low client turnover and evidence-based practice certifications. Since we hire for the person, not the position, there are an endless number benefits and opportunities that become available with promotion. This might include anything from professional workshops, spearheading new programs and locations, or even serving as Clinical Director!

Practice Foundation:

Our practice’s goal is to create all the benefits of private practice and provide all the benefits of agency employment.

• Our therapists have flexible schedules during the hours of Monday to Friday from 8 to 6pm. No weekends or late evenings are required. We are fortunate that our reputation and reliable referral sources keeps our therapist full.
• We highly encourage and support therapists’ choosing their ideal case types and population. We strongly believe that when the therapist is successful and happy, the client is successful, and when the client is successful, our group practice is successful. We are against a one-size-fits-all approach to supporting your caseload.
• Therapists are required to bill 27 hours per week so after the initial 6 month mentorship period Therapists can be as creative as they would like to meet their billed hour metrics.
• Typical overhead of Private Practice with support staff is around 35-45%. Our group practice combines the collective overhead to afford a wonderful location, beautifully decorated offices, professional location with ample parking for clients, and an amazing support staff.

Agency practice provides a level of emotional, financial and physical security that is not available with private practice.

• We offer excellent medical, dental, vision insurance with 75% of the premium covered by the employer.
• Therapists receive a $1200 stipend per year for education, consultation or certification
• We offer a retirement plan and match an employee’s compensation up to 3%.
• Additionally, we offer a complementary life insurance policy and individual malpractice insurance.
• To support a work-life balance, we offer 3-4 weeks of PTO per year and 8 paid holidays. Our number one goal as a group practice is to eventually increase our available PTO and provide separate sick and education leave.
• Our Client Support Specialists will ensure you have less than a 3% unfilled appointment rate.
• We have a full administrative and billing staff who are here to work for you and have the uncomfortable scheduling or financial conversations that private practice folks must have with clients.
• Lastly, unlike private practice where you get paid when the insurance company decides to pay you (a feast and famine approach), we are able to pay our therapists for hours billed every 2 weeks. Claim denials or claw backs are not put on the therapist.
• We charge and collect late cancel or no-show fees from clients so you get paid for those hours when collected.
• We have built one of the most supportive, caring, compassionate, fun and lively group practice that has truly become a family.

Requirements

We hire for the person, not the position. If you love learning, are dedicated to providing good quality therapy, love being a therapist and seeing people grow and change, and want to have the unwavering support of a team, we are the place for you!

Minimum Education and Experience Requirements:

• Masters or doctoral degree in Mental Health Counseling, Social Work, Marriage and Family Therapy, Psychology or a related field
• Licensed in one of the above fields in the state of Washington. We will seriously consider Associates who embody our mission and vision. 
• Grounded in a guiding theoretical orientation

Preferred Education and Experience Qualifications:

• Additional training and/or certification in evidence-based practice or intent to pursue additional training in a specific areas

Additional Eligibility Qualifications

• Must be able to pass a background check.
• Must be able to function independently and have flexibility, personal integrity and the ability to work effectively with clients, staff and support agencies.
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset and at times hostile people within the Center.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Hold an unencumbered license (either full or associate level)

Application

Please send your resume and a cover letter via email or address.

Attn: Dr. Becky Rudd
407 E 2nd Ave Suite 250
Spokane WA 99202.

Please ensure your cover letter addresses the following:

• Your guiding theoretical orientation and approach to working with clients
• Certifications or training you have pursued or plan to pursue.
• Evidence-based practices you use in your work or would like to get more training

Job Types: Full-time, Part-time

Pay: $63,000.00 – $77,220.00 per year